The mobile revolution is expanding in Utilities world,Mobile technology is changing the way we do business in a big way and the benefits are staggering. What are the best practices and the tools available in mobile utilities world
1. Workforce Mangament Software
Day to Day responsiblities like Business , Technical and Histrical data , Scheduling and re-scheduling , connect and disconnect, dispatching, Report generating
2. BYOD ; Bring your own device
Best practice would be providing the mobile devices to work force at the client place, so that there would be good interaction with the customers when and where it is required
3.Cloud Based solutions
Cloud hosting to bridge the gap between the customer , Field service agent and the Utility commpany once WMS is installed
This will save lot of time reducing the paperwork and allloting more time for the next customer . Time saving process
4. Application usage
Mobile device applications
a)Mobile Payment like Paypal integration,
b)GPS Focussed app like google waze which is beneficiary to the fleet team in accordance to check the weather and traffic conditions . This app is very much useful while communciating with the client or office about whereabouts
5. Security plan
Security abou the data when connected through the mobile workforce Management and fleet services , A security plan shouldbe in place to reduce the risk of stolen , misused , lost data while communcating in cloud based enterprise mobility
6.Social Collobration
Last but not least is the social collobration which is upcoming trend because more and more social events are integrated to the utilities world . Social collobration interfaces facebook with in the network of communcation, if a field agent faces any technical issue he can post it online onsite , and can easily benefit from the expertise with in the network, Photos and videos can also be shared real time
Todays Utilites world is moving towards optimizing daily management activities and Mobile workforce maagement software implementation is the best successful way in doing it with the help of Cloud technologies
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